Shipping policy

Shipping Policy

This Shipping Policy is prepared in accordance with applicable Canadian consumer protection and e‑commerce laws.

Order Processing & Dispatch

• All orders are processed and dispatched within 1 to 2 business days (excluding weekends and statutory holidays) after payment confirmation.

• Orders are dispatched using standard Canadian delivery services.

Shipping & Tracking

• 100% of orders are shipped with tracking.

• Tracking details are provided to the customer once the order has been dispatched.

• Customers are responsible for monitoring tracking updates provided by the carrier.

Insurance & Security

• All shipments are fully insured until delivery.

• For security and fraud prevention purposes, orders are shipped only to the delivery address provided at the time of checkout. Address changes after order placement cannot be accommodated.

Delivery Timeframes

• Delivery timelines are estimates provided by the carrier and may vary due to factors beyond our control, including weather conditions, service disruptions, or carrier delays.

• We are not responsible for delays caused by the shipping carrier once the parcel has been dispatched.

Order Cancellation

• Once an order has been shipped, it cannot be cancelled under any circumstances.

International Shipping & Customs

• For orders shipped outside Canada, customs duties, taxes, import fees, or other charges may apply.

• Any applicable customs charges are the sole responsibility of the buyer and are not included in the product price or shipping cost.

• We are not responsible for delays caused by customs clearance processes.

Incorrect or Incomplete Address

• Customers are responsible for ensuring that the shipping address provided is accurate and complete.

• We are not liable for non‑delivery or delays resulting from incorrect or incomplete address details.

Lost or Damaged Shipments

• In the event of a lost or damaged shipment, customers must notify us within a reasonable timeframe after the expected delivery date.

• Claims will be handled in accordance with the carrier’s investigation process and insurance coverage.

Contact

• Live Chat Support is available for instant query resolution during business hours.

• For any shipping-related questions or concerns, customers may contact our support team using the contact details provided on our website.

This Shipping Policy may be updated from time to time without prior notice. Any changes will be effective upon posting on our website.